SUSAN MERCER, ORANGE COAST MAGAZINE AWARDED FIVE STAR AGENT FOR THREE YEARS AND STAR REAL ESTATE TOP 10% SALES AGENT
Susan has been in the real estate business, facilities management, property management for over 20 years. She provides her knowledge and experience to home buyers and sellers throughout the entire Southern California marketplace.
Susan was honored as one of the “Five Star Real Estate Agents” in the December issues of Orange Coast Magazine for three years. Susan scored highest in overall satisfaction, based on a survey administered by QMI Research, a third-party research firm. Her response - “I wish I knew which of my clients to thank for responding to this survey!”
The nominated Orange County real estate agents were evaluated based on nine criteria: customer service, integrity, market knowledge, communication, negotiation, closing preparation, finding the right home, marketing of home, and overall satisfaction. The rigorous selection process included client evaluations, peer input from approximately 250 mortgage and title companies, regulatory compliance reviews, and reviews by a blue ribbon panel of local industry experts and executives.
Of the nominees, Susan Mercer is in the top 7% of Orange County real estate professionals elevated to “Five Star” status.
It is no surprise that Susan Mercer scored highly in overall satisfaction. Susan is a second generation Realtor®, whose mentors were her own parents, Bill and Janet Brewster - local legends in the real estate industry. “Experience makes all the difference in the world,” she says, “and when I entered real estate full-time in 2001, I was so fortunate to have years of wisdom upon which to draw, while expanding my own knowledge and experience. It is so rare to be able to have that time together, reaffirming that a life and career helping others to reach their goals is worthwhile.”
As a real estate consultant for nearly 15 years, Susan’s role is providing an environment of clear communication. “I provide the information and research needed and help interpret all the options available, so my clients feel confident about the decisions they make when they buy or sell a house.”
“My focus is with the relationship and trust built between my client and me. During the entire progression of a sale or purchase, I keep their best interests in mind. I am there to help them understand the nuances and complexities, as well as support and encourage them during any challenging phases of the transaction. My goal is to be their Realtor® for life. For me, one of the most important aspects of the transaction is building trust. To me, it means ‘saying what you will do, and doing what you say.”
The relationships that Susan has built over the years with each client explains the high percentage of referral and repeat business that she enjoys. Her uncanny ability to hone in on her client's goals is matched by the willingness to go wherever their home ownership dreams take them. Susan's patient and caring attention ensures that each detail is meticulously attended. "I get more joy from this job than any other I have ever had," Susan says. "Helping my clients achieve their real estate goals and dreams is what it's all about for me."
For “Five Star” service from a Star Real Estate Top 10% Sales Agent, Susan Mercer, call 714-549-7873. You may also contact Susan at Susan@SusanMercer.com
Check out www.SusanMercer.com for more information and to search for any property throughout Southern California!