|Realtors to all of Southern California LIC#1 01736751, LIC#2 01319754
|From the Office of:
Huntington Harbour Office
|Star Real Estate
In a perfectly balanced real estate partnership, team
members capitalize on individual strengths while
minimizing weaknesses, all to the benefit of their
buyers and sellers. Such is the case with Doug DiGiore
and Kevin Sullivan of The Pier Team at Star Real Estate
in Huntington Beach. Doug is an energetic self-described
people person, while Kevin is thoughtful, analytical and
Together, the two have created a collaborative approach
to real estate that helps clients realize their goals by for-
mulating the right path to meet both long- and short-term
objectives. Perhaps that’s why, when describing their
experiences working with the duo, clients use words like
honest, exceptional and superior. “Every deal has its
hurdles to tackle and challenges to overcome,” says Doug.
“That’s why it’s important that buyers and sellers work
with a Realtor® who is solution oriented. I think that’s
one of the strongest parts of our team.”
The Perfect Blend
Doug was in the technology services industry for more
than 20 years before setting his sights on real estate.
While he originally went to work as an accountant, it
wasn’t long before he realized that he had another gift –
working with computers.
“In those days, the PC was just getting popular with
businesses,” he recalls. “I got very good at troubleshooting
Lotus 1-2-3 and other programs and began to do more on
the technology side than I ever did in accounting.”
His aptitude for solving problems and finding solutions
to challenges that left others stumped led him to work with
technology executives with some Fortune 100 companies
– and to California. Here, Doug’s company paid for continuing education and he earned his MBA in entrepreneurial management from Pepperdine University.
“That really changed my life,” he says. “I was already
adept at running a team, or so I thought. But the MBA
really taught me how to be a leader, instead of a cog in
the wheel of a corporation.” At the same time, his passing
interest in real estate was growing into a passion. In 2001,
while still working in the technology sector, Doug earned
his real estate license.
So when the tech company moved its headquarters to
Omaha not long after, Doug took the opportunity to do
something he had always wanted to do – run his own business. Because real estate had always been something he
was interested in, he jumped at the chance to leave the
corporate world for real estate.
In the meantime, Kevin Sullivan had moved from his
native Wisconsin to fuel his own entrepreneurial ambitions
“and spend some time in a warmer climate,” he jokes. His
father owned a men’s clothing shop back home and Kevin
spent many an afternoon watching his father build a faithful clientele with a friendly personality and a gift for cus-
tomer service. But it was his stepfather who gave Kevin
his love for real estate. A general contractor, Kevin spent
his summers helping him build houses, and learning how
to craft a quality home.
A natural problem solver, Kevin went into mortgage
lending after graduating from college and continued there
when he moved to California.
“But I knew I wanted to have a career that allowed me to
have more interaction with my clients and more time out
from behind a desk,” he says. “So while I was working in
lending, I was also working toward earning my license.”
By the time Kevin came to Star Real Estate, Doug was
already a huge success. Thanks to his marketing skills,
Doug’s business was growing at an astronomical rate and
he was entertaining the idea of hiring an assistant.
Then he met Kevin and the two hit it off immediately
“We had similar approaches to business, but we were
different enough that I knew we could offer world-class
service to our clients while continuing to grow the business,” says Doug.
Rather than focus on sales, both men place a strong emphasis on customer service.
“I look at it this way – this is a very emotional transaction for most people,” says Doug. “I’m very sensitive to
the fact that when it comes to signing the papers on the
mortgage, there’s sometimes an element of fear, or of nervousness, which is completely natural. We’re here to help
them through the process by providing as much information as we can and offering the best customer service we
can. Communication is key.”
“This is so much more than sales,” adds Kevin. “We
have a responsibility to our clients and we take that very
seriously. We always put their interests first and treat them
the way we want to be treated.”
Local Service With an International Presence
Today, the two utilize every tool possible to help their
clients achieve their goals, starting with a detailed analysis
of their financial objectives.
“Before we even take a listing or agree to represent buyers, we sit down and ask the questions that need to be answered,” says Doug. “Once we have a clear picture of their
wants and needs, we can move forward with helping them
For sellers, this includes a thorough analysis of the pros,
cons and star features of the property – from the eyes of
the current owners. “Sellers are aware of the emotional
drawing points of the property, beyond square footage and
lot size,” Kevin says. “These unique points will help us to
make an emotional connection with a buyer that helps us
sell the property in the least amount of days for the highest
Not surprising given their interest in technology, the two
also have an incredible online presence that includes a 24-
hour electronic assistant, social media marketing as well
as individual websites dedicated to international exposure.
With more and more investors coming to Southern California from places like Russia, India and China, this is especially important.
“More than 80 percent of transactions today start on the
Internet and that number is growing,” says Doug. “And
that’s where we excel.”
“We’re not just placing an ad in the newspaper and for-
getting about it,” Kevin notes. “We are focused on marketing locally, as well as internationally as the number of
oversea buyers continue to grow.”
They also go above and beyond when it comes to helping their buyers – something Doug is especially good at.
He’s been known to take his clients out for ice cream after
a long day of looking at properties and creates detailed
plans for helping them find their dream home. “In the end,
this is a people business, and people are important,” he
says. “I’ll do everything I can to help my clients even after
the transaction has closed.”
Since The Pier Team has grown significantly over the
past years, they have added a full time assistant to the
team. Mike Abdel Sayed has been with the team for 2
years and has been instrumental to the team’s growth.
Mike’s knowledge of technology and strong interpersonal
skills have allowed Kevin and Doug to focus on client
support and development while Mike diligently handles
all the back end details and paperwork to ensure a successful and timely close. Along with Mike, Kevin and Doug
have peripheral key supporters who are best in class in
their fields. “Erin Anderson from Advantage One Escrow
and Tommy Corbett from First American Title have been
instrumental in our success. Their knowledge, talent and
interpersonal skills have given us the strategic backing to
close many complex deals,” says Doug.
This kind of client-centered care has helped The Pier
Team set sales records year after year with no sign of
slowing down. Their goal is continued referrals from satisfied clients
“We’re not happy unless they’re happy,” says Kevin.
“And once their happy they’ll feel comfortable recommending us to their friends and family. By providing a full
spectrum of service through every step of the transaction,
the client gets what they want and we’re fulfilled knowing
we did the best we could for everyone involved.”